Strategic Professional Communication Final Assessment: Outline & Rubric Competency Name: Strategic Professional Communication Competency Statement: Understand the skills required to interact professionally, effectively, and strategically with others Final Assessment Submission Title: Interpersonal Communication Handbook Competency Objectives: 1. Understand the best methods, including the use of verbal and nonverbal skills, for achieving effective professional communication 2. Apply strategic communication within the business context, including virtual, face-to-face, and written interactions with a variety of audiences 3. Construct and deliver high impact messages using appropriate strategies 4. Demonstrate an understanding of the interpersonal skills needed for professional success, including teamwork, conflict resolution, emotional intelligence, critical thinking, and cultural awareness Program Learning Outcome(s): NA Institutional Learning Outcome(s): NA Purpose of this Assessment The purpose of this assessment is to demonstrate your ability to understand the skills required to interact effectively with others by selecting an organization and creating an Interpersonal Communication Handbook designed for its staff and\/or volunteers. Item Required for Submission The Interpersonal Communication Handbook is the single item required for submission and includes the sections detailed in the steps below: 1. Introduction (which describes the organization selected, the audience for the handbook, and why interpersonal skills are important for the target audience) 2. Overview of Interpersonal Skills 3. Initial Interactions with Colleagues, Customers, and Clients 4. Verbal and Nonverbal Communication 5. Intercultural Communication 6. Interpersonal Conflicts 7. Summary 8. Appendix A: Bibliography (minimum of five articles and two video clips that support the information in the handbook) 9. Appendix B: Personal Case Study (reflection on the your own interpersonal communication abilities, stereotypes, strengths, and weaknesses) Step ONE: Preparation Strategic Professional Communication Final Assessment: Outline & Rubric \u2022 Consider that all organizations rely on effective interpersonal skills, or \u201csoft\u201d skills, that many managers prioritize as being as important, or even more important than \u201chard\u201d skills, which are more tangible and task specific. Of these interpersonal skills, effective communicator usually tops the list as the most desired skill in the modern workplace. Yet, it is generally more difficult to train individuals how to demonstrate effective \u201csoft\u201d skills than \u201chard\u201d skills. With that in mind, your final assessment requires that you create an Interpersonal Communication Handbook that provides guidelines for employees and\/or volunteers of a select organization. \u2022 Determine the organization that you would like to use for your handbook. You are required to use a real organization that has a website. It may be an organization that is already familiar to you, or one that you select via research. Consider choosing an organization that represents a service or industry that interests you. It may be an organization where you can see yourself working or volunteering currently or in the future. It can be a for-profit company or a non-profit community-based organization, such as a healthcare, education, or social services. If you are undecided, begin your search by focusing on a company where you would like to work or that creates products or services you use. If you are interested in a non-profit organization, you may begin your search by focusing on an issue of interest to you such as pet rescue, homelessness, hunger, cancer prevention, or the environment. The possibilities are endless. \u2022 Think about the audience who will use your handbook. It can be employees and\/or volunteers. You will want to give some thought to why interpersonal skills, specifically communication skills, are important for the roles your readers hold, and what they need to understand and apply to be successful in their career. \u2022 Review the learning activities for this competency. They, along with your research, will support the information you write. \u2022 Begin to research topics for each section of the handbook and familiarize yourself with the institution\u2019s library resources as needed. You will be asked to include a bibliography that lists a minimum of five references, three of which must be from scholarly sources. \u2022 Think about the types of video-based examples that support the sections of the handbook. You will be asked to provide at least two examples that help demonstrate and\/or explain effective communication. \u2022 Think about the types of illustrations or photographs you can locate or create that support the sections of the handbook and make the content more interesting\/appealing to your readers. \u2022 Seek assistance from the institution\u2019s Online Writing Center if you need to brush up on your writing skills. Your writing should be clear, organized, and relevant with elements of creativity and subject knowledge. \u2022 Review APA style as needed so you will be prepared to format the handbook using this style. Step Two: Completing the Section of the Handbook Titled, \u201cIntroduction\u201d Under the heading, \u201cIntroduction,\u201d write a description of the organization you selected. Address the audience as \u201cyou\u201d (i.e. use second person), keeping in mind that you are writing for your target audience and not your grader. To help guide what you write, imagine new employees and\/or volunteers reading more about the organization they have just joined. Additionally, this section provides the context for the later sections of the handbook. Your description must represent original writing (not taken directly from the organization\u2019s website) and include the following: Strategic Professional Communication Final Assessment: Outline & Rubric \u2022 Welcome statement to the reader – consider what you would like to see if you were a reader required to review the handbook \u2022 Purpose of the organization you selected with a reference to its website \u2022 Description of the services or products provided by the organization \u2022 Description of the audience, including the variety of roles that they may perform and the individuals with whom they may interact (e.g. other employees and\/or volunteers, clients, customers, individuals in crisis, parents, children, etc.). Step THREE: Completing the Section of the Handbook Titled, \u201cOverview of Interpersonal Skills\u201d Under the heading, \u201cOverview of Interpersonal Skills,\u201d explain the elements of interpersonal skills, especially effective communication, and why they are important to your selected organization. \u2022 Address the reader as \u201cyou\u201d (i.e. use second person). \u2022 Explain the role of the audience (employees and\/or volunteers) as the sender and the receiver. You may offer examples of several roles since organizations include individuals with many different roles and responsibilities. \u2022 Select one model of interpersonal communication that should be used in a \u201ctypical\u201d interaction within the organization. Brie fly explain why this model is the best choice and how it should be applied by the reader in their role. \u2022 This section is required to be a minimum of 500 words using information noted in the competency\u2019s readings. Step FOUR: Completing the Section of the Handbook Titled \u201cInitial Interactions with Colleagues, Customers, and Clients\u201d Under the heading, \u201cInitial Interactions with Colleagues, Customers, and Clients,\u201d make recommendations for establishing rapp ort, listening, and establishing a degree of self-disclosure. Keep in mind that your audience may interact with one or more of the following: colleagues, customers, clients, service recipients, supervisors, volunteers, etc. \u2022 Address the reader as \u201cyou\u201d (i.e. use second person). \u2022 Write this section with the understanding that the reader may experience any or all of these interactions. \u2022 At least one recommendation must pertain to initial interactions in virtual environments. \u2022 For each recommendation, include clear rationale. \u2022 Include at least one illustration, photograph, or other image that you locate or create to help make the section relevant and \u201ccome alive\u201d for the reader. \u2022 This section is required to be a minimum of 500 words. Strategic Professional Communication Final Assessment: Outline & Rubric Step FIVE: Completing the Section of Handbook Titled, \u201cVerbal and Nonverbal Communication\u201d Under the heading, \u201cVerbal and Nonverbal Communication,\u201d write at least three recommendations for effective verbal communication and at least three recommendations for effective nonverbal communication that pertain to employees and\/or volunteers in this organization. \u2022 Address the reader as \u201cyou\u201d (i.e. use second person). \u2022 At least one recommendation for effective verbal communication and one recommendation for effective nonverbal communication must address interpersonal skills in virtual environments. \u2022 Each recommendation must include clear rationale. \u2022 Include at least one illustration, photograph, or other image that you locate or create to help make the section relevant and \u201ccome alive\u201d for the reader. \u2022 This section is required to be a minimum of 1,000 words. Step SIX: Completing the Section of Handbook Titled, \u201cIntercultural Communication\u201d Under the heading, \u201cIntercultural Communication,\u201d explain three major considerations in interacting with individuals from different cultures and in diverse environments. \u2022 Address the reader as \u201cyou\u201d (i.e. use second person). \u2022 Explain why each consideration is important for your audience. Include challenges of addressing all three of these in both face-to-face and virtual environments. \u2022 Include at least one illustration, photograph, or other image that you locate or create to help make the section relevant and \u201ccome alive\u201d for the reader. \u2022 This section is required to be a minimum of 500 words. Step SEVEN: Completing the Section of Handbook Titled, \u201cInterpersonal Conflicts\u201d Under the heading, \u201cInterpersonal Conflicts,\u201d write about three scenarios that might cause conflict in the organization you s elected. \u2022 Address the reader as \u201cyou\u201d (i.e. use second person). \u2022 At least one scenario must be applicable to a virtual environment. \u2022 Explain why these scenarios may cause conflict and provide at least one recommendation to deal with the conflict in each scenario. In at least one recommendation, consider communication styles. \u2022 Provide rationale for all of your recommendations. Strategic Professional Communication Final Assessment: Outline & Rubric \u2022 Include at least one illustration, photograph, or other image that you locate or create to help make the section relevant and \u201ccome alive\u201d for the reader. \u2022 This section is required to be a minimum of 500 words. Step EIGHT: Summary Complete your handbook with a positive summary paragraph to leave the reader feeling confident and optimistic about what they \u2019ve read. This is your final opportunity to impress upon the reader (employee, volunteer, etc.) the importance of the information contained in the handbook and how it can be applied for workplace success. It is also one more chance to welcome the employee, volunteer, etc. to the organization. \u2022 Address the reader as \u201cyou\u201d (i.e. use second person). \u2022 No heading is required for this section \u2022 No illustration, photograph, or other image is required for this section Step NINE: Completing the Section of the Handbook Titled \u201cAppendix A: Bibliography\u201d Under the heading, \u201cAppendix A: Bibliography,\u201d write a bibliography following these directions: \u2022 Use the subheading \u201cArticles\u201d to reference a minimum of five articles that you researched and read that relate directly to professional communication and the content of the handbook. Three of those articles must be scholarly, and all must be from credible sources. List all references in alphabetical order and use APA style. \u2022 Use the subheading, \u201cVideo Clips\u201d to reference a minimum of two video clips that show examples of or explain different communication skills addressed in this competency. You may include video clips found online and\/or create one or more yourself. Feel free to be creative and search for news stories, excerpts of movies, or television shows (could include reality shows and talk shows). The video clips must be accessible to the grader via a URL link. The video clips may show examples of effective or ineffective interpersonal skills. \u2022 The formatting should look like this: Appendix A: Bibliography Articles Sample, J. (2014). Interpreting nonverbal behavior. International Journal of Communications, 15, 223\u2013244. Video Clips Talentia, E.L. (Producer). (2012, January 5). Families reunite, retrieved from http:\/\/www.talkshows.com. Strategic Professional Communication Final Assessment: Outline Step TEN & Rubric : Completing the Section of the Handbook Titled \u201cAppendix B: Personal Case Study\u201d Under the heading, \u201cAppendix B: Personal Case Study,\u201d reflect upon your own interpersonal skills strengths and weaknesses fol lowing these directions: \u2022 Use first person (I). \u2022 Reflect on your own personality, schema, and stereotypes, as well as how they influence your interpersonal communications skills. \u2022 Identify one or more major interpersonal communication strengths you believe you possess and provide rationale for why you selected this strength. \u2022 Identify one or more areas in which you can improve your interpersonal communication and provide rationale for your selection along with a recommendation for how to improve. \u2022 This section is required to be a minimum of 250 words and should be an example of how you, the author of the handbook, thoughtfully apply the information you are sharing with readers. StepELEVEN:ReviewtheChecklistforSubmission Before you submit the required items, check to see if you believe you have met the criteria noted below. Did you\u2026. \uf0fc Follow all of the guidelines in Step 1 in order to prepare for the final assessment? \uf0fc Apply the handbook to the intended audience and organization? \uf0fc Use all required headings and subheadings? \uf0fc Clearly describe the organization selected and the audience for the handbook, as well as why interpersonal skills are important for the targeted audience? \uf0fc Carefully read the learning activities and the research articles you selected and apply the information you learned to the handbook? \uf0fc Read the directions for each handbook section and double check that you followed each instruction? \uf0fc Select or create video clips that are accessible to the grader and effectively demonstrate good and\/or poor interpersona l communication skills? \uf0fc Check your work to assure accurate use of APA style? \uf0fc Proofread your work and request assistance with proofreading, as needed, to assure logical organization and writing style? \uf0fc Check that you met requirements for length? \uf0fc Review the exemplary column of the rubric to see if you are meeting high expectations for all criteria?\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"
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