What do you think should be an organization’s priority to achieve excellence: its processes, or its people? Why? How do the two relate and interact?
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Introduction In this unit, we introduce the concept of processes and the best ways to manage and improve them. We look at the inputs and outputs, and introduce the principles of Statistical Process Control. We study the different variables that are relevant in the control of processes, and methods to manage them. Specifically, we look at the simplest process control methods: the Taguchi methods, Just-in-Time approach, and Kanban approach.
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Reading Assignment Quality Management (Knowles) Chapter 9 – pp. 90-109 Taguchi methods – https://www.ims-productivity.com/page.cfm/content/Taguchi-Methods/ Kanban – https://www.digite.com/kanban/what-is-kanban/