- How are quality outcomes measured in your organization? Describe the process of data collection, variance investigations, changes in protocols and service delivery, the implementation process, and post-implementation monitoring. Include personnel involved in each step of the process.
- Give an example of a continuous improvement project that occurred in your work area. What worked well? What did not work well? How could the process be improved?
- One of the references must be from: Sullivan (2017) Chapters 6