Consider the questions that follow.

Please see the Zane case at the end of the book.  Consider the following questions:

·      Who are the stakeholders that you identified in each sub-story? What do they have at stake?

·      This is a long list of stakeholders who have various needs and interests. What’s significant about this list of stakeholders and their interests? What can we learn from this exercise?

·      It is spring 2011 and the nurses at Tufts Medical Center are threatening to strike.  As Zane thinks about and plans to negotiate with the MNA, how is this negotiation different from and similar to her negotiation with Blue Cross Blue Shield’s CEO?

·      Is Zane’s power base different when she is negotiating with Blue Cross Blue Shield than when she is negotiating with nurses at TMC?

·      What do you think happened in the nurses’ strike at TMC?

Ellen Zane on the hardest job – Video of 1:12 https://www.youtube.com/watch?v=JXmcLUtP_rM

Ellen Zane and the Cherry on the Cake Video of 2:17   https://www.youtube.com/watch?v=huj84tlE3BI

·      What made this change project worth it for Zane?

·      How did she effectively approach the hardest job?

Choose a recent CNN Hero  https://www.cnn.com/specials/cnn-heroes to think about how they managed to create change. 

·      How did the person you chose create successful change?

·      What inspired them to take on the change?

·      Imagine in 10 years you become a CNN Hero.  What story will they tell about you?

Look also at the We Day Website https://www.we.org/en-US/. Consider the vision and success of Craig & Marc Kielburger in their various endeavors.

·      How were founders Craig and Marc able to create such sweeping change at such a young age?

·      What challenges do you think they may have faced and how did they overcome them?

·      How are the youth involved in ‘We Day’ working to create change?

·      What is it that you want to change?