(1)Why is evaluation important in an internal change agency?
Reference -Chapter 3 – Book – Management consultancy : the role of the change agent / Julian Randall, Bernard Burnes and Allan J. Sim.
• Talk abt how to prepare for the first meeting with a client and how a rapport is build-up
• Talk abt the consultancy sale cycle – i.e (A) qualifying you prospective client (B) Negotiating you contract (C) Closing for Commitment
• Finding out more about the client i.e Qualitative interview work ie. The purpose of the qualitative interview is to uncover the perceptions that key individuals may have about their job; work; career; manager; and organization • Source of information about the company is on par as what is communicated to the consultant
• Identify the potential problems and issues and present what is required of you by the client
• Talk about the 4 phase Model (Bullock and Batten’s (1985) )
(2)How do you secure it in the long term?
Reference -Chapter 6 – Book – Management consultancy : the role of the change agent / Julian Randall, Bernard Burnes and Allan J. Sim.
• Training and Development
• Evaluation – Important to talk about the levels and various evaluation tools
• Communication the vision (change)
• Interacting the change in the HRD check list i.e. getting culture change
• Regular review of performance requirements(Personal Development plan )
• Identify training, development and reward outcomes (continuing professional development)
• Conclusion